At Al Markaz Cloth, we value your shopping experience and want to ensure your satisfaction. Please read our return and refund policy carefully before making a purchase.
7-Day Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
We currently only allow returns or exchanges in the following cases:
- Damaged goods delivered
- Incorrect item received
Note: Returns or exchanges are not offered on sale items.
Eligibility for Returns
To be eligible for a return:
- Item must be in the same condition you received it
- Unworn, unused, with tags, and in original packaging
- Must include receipt or proof of purchase
How to Start a Return
To start a return, contact us at shop@almarkazcloth.com
.
If your return is accepted, we’ll send you instructions on how and where to send your package or guide you for in-store return.
Items sent back without first requesting a return will not be accepted.
You can always contact us for return questions at shop@almarkazcloth.com
Damages and Issues
- Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.
- If your order does not arrive within the expected delivery timeframe, contact us within 7 working days from the expected delivery date. We will investigate with the courier.
Refunds & Vouchers
- Cash on Delivery (COD) orders are non-refundable.
- In case of an approved return for COD orders, you will receive a voucher to use on your next purchase.
- Refunds are only applicable to prepaid online orders (if available in future).
- Approved refunds will be processed within 10 business days via the original payment method.
Exchanges
- The fastest way to get the right item is to return the wrong one first. Once accepted, we’ll ship your exchange order.
- Size exchange is not applicable on customized stitched orders.
Cancellations & Modifications
- All orders are considered final after 24 hours of placement.
- Paid orders cannot be cancelled or modified after 24 hours.
Exceptions / Non-Returnable Items
We do not accept returns for:
- Custom stitched or personalized items
- Sale items or gift cards
- Used, worn, or damaged items not due to our fault
Contact Us
For any queries regarding returns, exchanges, or refunds:
Email: shop@almarkazcloth.com
Visit Store: Tilak Inlcine, Hyderabad, Sindh, Pakistan