Last updated: 23, August 2025
This Privacy Policy describes how Al Markaz Cloth (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from almarkazcloth.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, email address, and phone number.
- Shopping information including the items you view, put in your cart, or add to your wishlist.
- Customer support information including the information you choose to include in communications with us.
Please Note: We only accept Cash on Delivery (COD) as a payment method. We do not collect or store any credit/debit card or online banking information.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”). This may include device information, browser information, IP address, and interaction with our Site.
Information We Obtain from Third Parties
We may obtain limited information about you from service providers such as logistics/shipping companies to fulfill your orders.
How We Use Your Personal Information
- Providing Products and Services: To process your orders, arrange delivery, and provide customer support.
- Marketing and Advertising: To send promotional communications about our products, offers, and store updates.
- Security and Fraud Prevention: To protect against unauthorized or fraudulent transactions.
- Communicating with You: To respond to your queries, provide updates, and improve our services.
Cookies
We use cookies to improve site functionality, store preferences, and analyze user interaction. You may control cookies through your browser, but disabling them may affect certain features.
How We Disclose Personal Information
We may share your personal information in the following situations:
- With vendors or third parties who perform services on our behalf (e.g., shipping, logistics, customer support).
- When required by law or to protect our rights.
We do not sell your personal data.
User Generated Content
If you post reviews or feedback, it will be publicly visible. Please do not share sensitive information in such posts.
Physical Store
In addition to our online store, Al Markaz Cloth also operates a physical retail store located in Hyderabad, Sindh. Customers may choose to visit our store directly for purchases, inquiries, or support.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect data from individuals under 13.
Security and Retention of Your Information
We take reasonable steps to protect your personal information. However, no method of transmission or storage is 100% secure. We retain your data only for as long as necessary to provide our Services and comply with legal obligations.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, or request deletion of your personal information. You may also opt out of marketing communications at any time.
Complaints
If you have any concerns about our privacy practices, please contact us using the details below.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:
Email: shop@almarkazcloth.com
Store Location: Tilak Incline, Hyderabad, Sindh, Pakistan