General
Yes, We have a physical clothing store located at:
📍 Jacob Road, Tilak Incline, Hyderabad, Pakistan
You can shop in-store or order online.
Visit our store at Jacob Road, Tilak Incline, Hyderabad
WhatsApp: +92-315-3444554
Contact Form on our website
Email: shop@almarkazcloth.com
Yes, We regularly offer seasonal sales and discount codes. Keep an eye on our Home Page banners or subscribe to our newsletter for updates.
Account & Orders
You can create an account by clicking on the “My Account” tab at the top of our website. Simply enter your details to register.
Log in to your account → go to “My Account” > Addresses → edit your shipping or billing details.
Once your order is placed, you’ll receive an order confirmation email/SMS. You can also track your order under “My Account > Orders”. We’ll also send updates via SMS/WhatsApp once it is dispatched.
Yes, you can cancel your order within 12 hours of placing it by contacting our support team through WhatsApp or the contact page.
You’ll receive an order confirmation email or SMS after placing your order. Our team may also call you to confirm before dispatch.
Shipping & Delivery
Orders usually take 3–7 working days depending on your city.
Yes, We deliver to all major cities and towns across Pakistan.
Delivery charges vary by location. Typically:
Rs. 200 for Hyderabad
Rs. 300 for Other Cities
(Exact charges will show at checkout).
We ship through trusted partners like Leopards, TCS, M&P, or Call Courier to ensure safe delivery.
Sometimes delays may happen due to courier issues. If your parcel takes longer than expected, please contact our support team with your Order ID.
Payment
We only accept Cash on Delivery (COD) across Pakistan.
No, You only pay when your parcel is delivered to your doorstep.
Product & Returns
Each product page has a size chart. Please check measurements before placing your order to avoid fitting issues.
Yes You can request an exchange within 3 days of receiving the order. The product must be unused, with original packaging and tags. (Delivery charges may apply).
If you receive a wrong or damaged item, contact us immediately via WhatsApp or the contact form. We’ll arrange a replacement or return.
Yes, we accept returns in case of wrong, defective, or damaged items. Please notify us within 3 days. Refunds are issued via bank transfer or exchange.
Yes, All our products are 100% original, brand new, and carefully checked before dispatch.