Refund & Exchange Policy

At Al Markaz Cloth House, customer satisfaction is our priority. Online purchases can be easily returned or exchanged by visiting our AL Markaz Cloth House Outlet at Tilak Incline, Hyderabad, within 15 days of delivery.

Exchange & Return

To qualify for a return or exchange:

• Items must be unused, unworn, unwashed, and undamaged.
• Original packaging, tags, and labels must be intact.
• Customers must provide their order details or proof of purchase.
• Cut, stitched, altered, or customized fabrics/products cannot be returned or exchanged.
• All items are subject to inspection before approval.

Simply bring your eligible online purchase to our Tilak Incline, Hyderabad outlet, and our team will assist you with the return or exchange.

Sale Items

Sale and clearance items are non-returnable and non-exchangeable, except where an incorrect product has been delivered or the item has a manufacturing defect.

Order Cancellation

Orders can be cancelled before they are processed or dispatched. Once dispatched, an order cannot be cancelled; however, eligible items may be returned or exchanged at our outlet according to this policy.

Product Colours

We make every effort to display product colours accurately. However, slight colour variations may occur due to screen settings, lighting, photography, or device displays and may not be considered a product defect.

Contact & Outlet

For any return, exchange, or order-related assistance, please contact our customer service team or visit:

AL Markaz Cloth House Outlet
Tilak Incline, Hyderabad

Shop Online with Confidence — Easy Returns & Exchanges at Our Hyderabad Outlet.